Refund Policy

1. Right to free resolution

 

The consumer may withdraw from the purchase of scheduled courses or services, without needing to provide a reason, within 14 days from the date of the conclusion of the contract, in accordance with Decree-Law No. 24/2014.

 

2. Exercise of the right to reimbursement

 

To exercise your right to a refund, simply notify us of your intention to cancel by email to [contact email address], indicating the service/course purchased and the necessary information to identify the purchase. We provide a template for the legal form, should you wish to use it.

 

3. Exclusion of the right to refund

 

There will be no refund if:

• The digital course, session, or content begins immediately, with the express consent of the consumer, acknowledging that they lose the right to withdraw after accessing the content or scheduling.

• The service has already been fully provided/completed before the end of the 14-day period and with the express consent of the consumer.
   

4. Deadlines

 

The refund will be made without undue delay and, in any case, within a maximum period of 14 days after receipt of the request, using the same method used by the customer, unless otherwise agreed.

 

5. Cancellations and no-shows

 

• Cancellations before the start of the service/course, outside the legal deadline, may imply partial/total retention of the amount paid, in accordance with the specific conditions described for each service.

• No-shows do not entitle you to a refund.
   

6. Rescheduled services

 

If the customer wishes to change the appointment, and the service allows it, a credit/coupon may be issued for future use, instead of a refund.

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7. Charges and deductions

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If the consumer opted for more expensive shipping methods or additional services, the additional costs will be deducted, as provided by law.

 

8. Contacts ​

 

For refund requests, please contact us at info(a)zestbooks.pt. All requests will be reviewed individually and processed within the legal timeframe.